The TRANSREDES Customer Service and
Control Center undertakes activities to attend to our
customers’ needs coordinating the reception and
delivery of hydrocarbons and constantly watches out for
the safety of the system.
Customer Service
This group undertakes activities that attend to requests
from our customers for product transportation. In this
department we operate in tight coordination with our Marketing
and Regulations, Liquids and Gas Operations, and Maintenance
departments to satisfy our business commitments. Our personnel
in Customer Service is dedicated to ensuring that all
our customer’s requirements are met within the current
contractual and regulatory frameworks.
Control Center
Operating as the central hub of all our operations and
logistics, the Control Center coordinates the transportation
of all hydrocarbons entering our system. Employing sophisticated
telecommunications systems, SCADA (Supervisory Control
and Data Aquisition), and highly qualified personnel,
the Control Center keeps in touch with all our stations,
and also with our customers, ensuring compliance with
the transportation.
Besides coordinating the normal transmission activities,
the Control Center plays a special role looking out for
the physical safety of our system and protecting the environment.
Its monitoring systems permit constant supervision of
the pressures and temperatures throughout our transportation
system in order to protect its safety.
With its personnel and its technology, our Customer Service
and Control Center make significant contributions towards
TRANSREDES being a World-Class Bolivian company.
